Refund policy

Return Policy

At PureHeaven Essentials, your satisfaction matters. While we do not accept returns, we are happy to provide free replacements for items that arrive damaged, defective, or incorrect.

Eligibility

It arrives damaged
It arrives defective
You received the wrong item
If your item arrives damaged, defective, or incorrect, please contact is within 7 days of delivery.
A photo of the damage upon arrival is required for replacement.
Claims submitted after 7 days or without arrival-time photos cannot be approved.

Non-Returnable Items

We do not accept returns for any items. All sales are FINAL. However, we provide free replacements for items that arrive damaged, defective, or incorrect.

Refunds

We do not offer refunds. If your item arrives damaged, defective, or incorrect, we will send a free replacement.

Exchanges

We do not offer exchanges
We only replace damaged, defective, or incorrect items

Damages

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include a photo of the damage upon arrival.
Claims submitted after 7 days, or claims without arrival - time photos, can not be approved.
We provide free replacements only - NO RETURNS or REFUNDS!